Medical and Health Services Manager Course
About the Course
This 60 hour course serves as a general and practical overview of office procedures and responsibilities in medical facilities.
Session Topics
Skills to be learned
​
-
Organizing skills
-
Multi-tasking
-
Communication with patients, co-workers, superiors and business owners
Session One- Six
-
Ethical and legal aspects of medical practice
-
Importance of confidentiality
-
​Written, verbal, telephone, and office triage
-
Required documentation for medical records
-
Documenting patient’s records
-
Filing systems, storage, authorized transfers and releases
-
Medical terminology and procedures
-
Various diagnostic procedures and services offered at different health facilities or offices
-
Basic knowledge of procedural coding
-
Physician’s notes
-
Alphabetical and tabular index
Session Seven- Thirteen
-
Insurance claims and cycles
-
Computerized process of insurance claims using coding references
-
Handling claim disputes
-
Billing software programs and systems
-
Private, government, PPO and HMO insurance plans
-
Business marketing and outreach
-
Public relation issues
-
Prepping for externship
-
Resume writing